Day 20,324…aargh!

If you are:  an introvert, extremely busy or not a fan of yammering on the phone, then you have probably been down this familiar road:

  1. You visit a web site that offers a service you are interested in but the web site has very little information regarding the service posted on the web site.
  2. You visit the “contact us” section of the web site and see a phone number or feedback form listed.  Instead of calling the company you fill out the feedback form (you provide your email address as well as several other bits of “required” data) to request more information.
  3. Starting the next day, you ignore two phone calls per day from this company for the rest of your life.

I find a few things strange about this outcome:

  1. The company is aware of how the visitor reached out to them (by feedback form instead of phone call).  The company seems to ignore this critical piece of information.  Instead of emailing the requested information to the visitor, they choose to contact the visitor repeatedly through other methods.
  2. The company is aware that the visitor has not answered the first 9,000 call attempts they have made.  The company seems to ignore this critical piece of information.  Instead of halting the calls and pursuing another method of communication (like email), the company chooses to call the visitor’s number for a long period of time.  When I say long, I mean well after the visitor has died and his or her phone number has been transferred to other humans.  These poor humans of the future find themselves in a constant state of confusion over the daily calls they are receiving from a company they have never heard of .

Is the human voice so miraculous that its sound must be present in order to unlock the wisdom of this company?

Is this company so fearful that their information will fall into the hands of robots that its employees feel they must verify the “humanness” of each inquiry by scrutinizing voices over the phone?

Is a mischievous person intercepting all incoming communication between visitors and the company and then robocalling all visitors in a crude attempt at being a nuisance with the intent of inflicting financial loss for the company and mental anguish for the visitor?

These questions are too complex for my little mind to answer.  I can only hope for a phone-free afterlife.

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Google Ads = Descent into mind-numbing world of no answers

I had the strangest experience with Google Ads.  Interacting with this system and customer service required so much of my attention that I unfortunately had to wash my hands of the entire project and just walk away.

The problems started a few hours after creating a very simple ad for a pet calendar.  The entire ordeal went like this:

  1. The ad I created was short and to the point. I mentioned the price in the ad, included a picture of one of the pets and a brief description of the calendar along with the link to buy the calendar.
  2. The interface showed the ad had been approved after a few hours.
  3. But then the interface changed its mind a few hours later and rejected the ad so I proceeded to read the fine print for ads thinking maybe they had an unusual policy where they ban all cute kittens or bunnies.
  4. I found nothing unusual in the documentation. I also found nothing that gave me a clue as to why the ad was rejected.  So, I reworded the ad just in case the phrase “wall calendar” means something naughty in another language.   I submitted the ad again.
  5. No luck. The ad was rejected again several hours later.
  6. I reworded the ad again and submitted the ad again.
  7. No luck. The ad was rejected again several hours later.
  8. I called customer service by phone. They assigned the ticket to someone and said they would get back to me.  They could not tell me why the ad was rejected.  The customer service employees were very nice.
  9. I received an email from customer service informing me that my ad had been approved.
  10. Nope. The interface showed it had been rejected.
  11. I reworded the ad again and submitted the ad again.
  12. No luck. The ad was rejected again several hours later.
  13. I contacted customer service by email informing them of the problem.
  14. I received an email from customer service informing me that my ad had been approved.
  15. Nope. The interface showed it had been rejected.
  16. Customer service emailed me back saying it was rejected because I keep changing the ad and it must go through the approval process each time it is changed (hmmm….even if this is true, this in no way answers the question as to why this simple ad is rejected repeatedly).
  17. With no patience left, I deleted the ad and have abandoned use of this system.

Life is good again.

If you feel you must try using this system, then I recommend only submitting your ad once.  If your ad is rejected, then just walk away.  If you do not walk away at this point, then you will spend a great deal of time going in circles with people and reading documentation where, in the end, may offer up no clear solution.

When faced with endless exchanges of nothingness with other humans or automated systems, there is a chance of one’s own head popping off (or at least blood pressure rising) so proceed with caution.

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