Video conferencing and video chat are seriously valuable tools for businesses and families alike. This article focuses on the use of these tools in a business setting and how to identify and deal with misuse.
Two types of employees make the use of these tools a problem in the workplace: the gossiper and the pervert. These types of employees already make normal employees uncomfortable in everyday office situations. When employers add in forced face-to-face video communication where normal employees are on display (with zoom capability) with undesirables, the meetings become unsettling.
The gossiper is very easy to identify. He or she, after the meeting, quickly relays to anyone who will listen inappropriate information regarding meeting attendees.
Though easy to identify, the gossiper may be hard to silence. Over time the gossiper may also create a truly toxic environment and even jeopardize the welfare of the company or safety of other employees if they spill company secrets or safety protocols to other people. If you have trouble with gossipers in the workplace now, incorporating video communication may intensify the toxicity. Proceed with caution.
Perverts can be extremely difficult to identify because they often make inappropriate comments or gestures towards others in one-on-one encounters. This behavior is difficult to identify in a group setting. Employees may also misidentify someone as being a pervert and immediately shut down all communication with them. This strategy of course will never solve the problem if there in fact is a problem.
If you are running video meetings or managing people that are participating in them, carefully examine how people are interacting during the meetings. If something seems off, like communication is not natural, there is too much silence, or a normal employee is suddenly agitated then there could be a problem.
Here are a few suggestions that may make meetings like this bearable if you notice issues in current video-enabled meetings:
- Make it part of the meeting policy to include meeting rules (rules are short and easy to understand) inside the meeting invitation (at the very top) of every video-enabled meeting invitation sent out so all participants understand how to behave during and after all video-enabled meetings. In the rules, be sure to clearly identify the types of inappropriate employees that make meetings difficult in the workplace.
- Recommend that employees sit several feet away from the camera and behind a desk, so they are viewed as they are in normal in-person meetings where personal space is acknowledged (no one is looking up anyone else’s nose).
- Give employees the option to turn the video portion off so participants cannot see them.