If you are: an introvert, extremely busy or not a fan of yammering on the phone, then you have probably been down this familiar road:
- You visit a web site that offers a service you are interested in but the web site has very little information regarding the service posted on the web site.
- You visit the “contact us” section of the web site and see a phone number or feedback form listed. Instead of calling the company you fill out the feedback form (you provide your email address as well as several other bits of “required” data) to request more information.
- Starting the next day, you ignore two phone calls per day from this company for the rest of your life.
I find a few things strange about this outcome:
- The company is aware of how the visitor reached out to them (by feedback form instead of phone call). The company seems to ignore this critical piece of information. Instead of emailing the requested information to the visitor, they choose to contact the visitor repeatedly through other methods.
- The company is aware that the visitor has not answered the first 9,000 call attempts they have made. The company seems to ignore this critical piece of information. Instead of halting the calls and pursuing another method of communication (like email), the company chooses to call the visitor’s number for a long period of time. When I say long, I mean well after the visitor has died and his or her phone number has been transferred to other humans. These poor humans of the future find themselves in a constant state of confusion over the daily calls they are receiving from a company they have never heard of .
Is the human voice so miraculous that its sound must be present in order to unlock the wisdom of this company?
Is this company so fearful that their information will fall into the hands of robots that its employees feel they must verify the “humanness” of each inquiry by scrutinizing voices over the phone?
Is a mischievous person intercepting all incoming communication between visitors and the company and then robocalling all visitors in a crude attempt at being a nuisance with the intent of inflicting financial loss for the company and mental anguish for the visitor?
These questions are too complex for my little mind to answer. I can only hope for a phone-free afterlife.
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