Google Ads = Descent into mind-numbing world of no answers

I had the strangest experience with Google Ads.  Interacting with this system and customer service required so much of my attention that I unfortunately had to wash my hands of the entire project and just walk away.

The problems started a few hours after creating a very simple ad for a pet calendar.  The entire ordeal went like this:

  1. The ad I created was short and to the point. I mentioned the price in the ad, included a picture of one of the pets and a brief description of the calendar along with the link to buy the calendar.
  2. The interface showed the ad had been approved after a few hours.
  3. But then the interface changed its mind a few hours later and rejected the ad so I proceeded to read the fine print for ads thinking maybe they had an unusual policy where they ban all cute kittens or bunnies.
  4. I found nothing unusual in the documentation. I also found nothing that gave me a clue as to why the ad was rejected.  So, I reworded the ad just in case the phrase “wall calendar” means something naughty in another language.   I submitted the ad again.
  5. No luck. The ad was rejected again several hours later.
  6. I reworded the ad again and submitted the ad again.
  7. No luck. The ad was rejected again several hours later.
  8. I called customer service by phone. They assigned the ticket to someone and said they would get back to me.  They could not tell me why the ad was rejected.  The customer service employees were very nice.
  9. I received an email from customer service informing me that my ad had been approved.
  10. Nope. The interface showed it had been rejected.
  11. I reworded the ad again and submitted the ad again.
  12. No luck. The ad was rejected again several hours later.
  13. I contacted customer service by email informing them of the problem.
  14. I received an email from customer service informing me that my ad had been approved.
  15. Nope. The interface showed it had been rejected.
  16. Customer service emailed me back saying it was rejected because I keep changing the ad and it must go through the approval process each time it is changed (hmmm….even if this is true, this in no way answers the question as to why this simple ad is rejected repeatedly).
  17. With no patience left, I deleted the ad and have abandoned use of this system.

Life is good again.

If you feel you must try using this system, then I recommend only submitting your ad once.  If your ad is rejected, then just walk away.  If you do not walk away at this point, then you will spend a great deal of time going in circles with people and reading documentation where, in the end, may offer up no clear solution.

When faced with endless exchanges of nothingness with other humans or automated systems, there is a chance of one’s own head popping off (or at least blood pressure rising) so proceed with caution.

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