Adobe Acrobat Out of Memory Error: Endless Pit of Horror

We recently went through a great deal of troubleshooting for an issue surrounding the scanning of, and later the unsuccessful attempted viewing of, an Adobe PDF. Below I outline the exact issue and resolution that worked for us in case you encounter the same problem (in an attempt to prevent you from drowning in the same pit of horror that we endured, I can’t believe we didn’t die).

USER ACTION:

  1. User scanned a 2 page document into Adobe Acrobat Pro (the issue occurred with multiple versions up to and including version 11)
  2. The size of the resulting PDF was very small: 100KB
  3. User uploaded the PDF to a web environment

ISSUE:

  1. The user was unable to view the PDF from the web server via a browser (the user would get a clocking white screen)
  2. The user was unable to view the PDF from the web server via Adobe Acrobat (the user would get an Out of Memory error)
  3. All other users experienced the same symptoms as the original user when attempting to view the PDF from the web server via a browser or via Adobe Acrobat

INVALID SOLUTIONS WE ATTEMPTED:

  1. Verified the auto rotate feature was turned off in the scan settings
  2. Verified the orientation of the scanner matched the orientation defined within Adobe Acrobat
  3. Uninstalled, reinstalled 4 centillion versions of Adobe Acrobat on user machine
  4. Verified Adobe Reader was not present on user machine
  5. Cried a little
  6. Uninstalled, reinstalled the scannier 8 billion times

SOLUTION THAT ACTUALLY WORKED:

  1. Open Adobe Acrobat Pro
  2. Select Edit > Preferences > General > on left select Internet > Deselect “Allow fast web view” > on left select Documents > Deselect “Save As
    optimizes for Fast Web View” > select OK
  3. Rescan document with these new settings

NEXT STEPS:

  1. Go on a really, really, really long vacation and do not send a holiday greeting card to Adobe this year
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