If you are interested in getting an IT related issue solved as quickly as possible, avoid submitting vague IT Helpdesk tickets. Examples are verbiage such as:
- “My printer doesn’t work.”
- “My computer doesn’t work.”
This vague communication gives the IT department very little to go one when they begin an investigation into the root of the problem you are experiencing. Try to be as specific as possible in your communication so your ticket may be routed to the correct IT person quickly. Here are few examples of how to clearly communicate an IT issue for faster resolution:
- From a Microsoft Word document, I select File > Print > I select my laserjet printer > Print. The printer initiates as if it going to begin printing but then it just makes a “ding” noise, displays no unusual error messages and never prints the document. I turned the printer off and then on again, this did not resolve the issue. I rebooted my computer and turned the printer off and then on again, this did not resolve the issue.
- When I turned my computer on, I was able to login but the icons never appeared on my desktop, I just see a light blue screen, it has been in this state for approximately 11 minutes. I attempted to reboot the computer and I am getting the same result.
Clear communication will not only help when troubleshooting computers, clear communication will help facilitate the resolution of all kinds of matters in other areas of your life.